FREQUENTLY ASKED QUESTIONS
When are my clothes returned?
Your clean and folded/hung laundry will be returned to you within 48 hours of pick-up. Please note, that if an item needs stain treated this may cause the Laundry Care Associate to hold a particular item longer than the 48 hour period.
What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we will place them in an envelope/zip-lock bag and return it with your bag.
What should I put my clothing in for the initial pick-up?
We will bring you our bag to fill at the time of pick-up. If you will not be present, you can leave them in a black bag, or comparable bag.
Are my clothes washed with other people’s clothes?
Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.
What do I do if I have a delicate garment that needs cleaned?
If you have a delicate item that needs to be washed seperate from your other items, please place it in a bag inside of your bag of dirty clothes. There is an additional fee for each delicate item you have.